How to Return Amazon Gift: A Quick and Easy Guide

Have you ever received a gift from Amazon that didn’t work out for you or wasn’t to your taste? Have you ever wished you could return an Amazon gift, replace it, or get a refund?

Returning a gift to the sender can be awkward, as we know the sender’s intention behind it. But what do you do when a gift is not useful and is just taking up space in your home?

I know that returning a gift, or any purchased item, can be a tedious process that takes time and energy. Not only that, but you also have to follow up on things like when the new gift will arrive, if there will be any delivery charges and more. But Amazon has made it simple.

That’s right! Any gift received from Amazon can be returned without the sender knowing. Additionally, if you can’t find an item you like, you can get a refund for later use.

But how to return amazon gift exactly?

This blog post is for those who have received a gift from Amazon and want to return or replace it. But it’s not only for them, people who use Amazon on a daily basis and buy daily items from kitchen accessories to jewelry can also use this post. This blog post will guide you through the process from start to finish, including how to get a refund or replace an item.

So, let’s dive in!

Determine If The Item Is Eligible For Return On Amazon

Before requesting a return on Amazon, it is necessary to check that the item you are holding, whether you bought it or got it as a gift, should fall under the category of Amazon’s return policy. 

Amazon is a giant retailer with a net sale of $149.2 billion in the fourth quarter of 2022. Amazon has declared its return policy to accommodate customers worldwide, and the item should meet the criteria.

According to Amazon’s return policy, here is the list of items not eligible for a return. These are:

  • Devices: Computer laptops, desktops, and kindle more than 30 days after delivery
  • Cards: Gift Cards, prepaid game cards (World of Warcraft, Xbox 360 live, Wii points, etc.)
  • Digital: Downloadable software products, Open Software, Online subscription after accessing them
  • Hazardous Material: Items classified as hazardous materials or that use flammable liquid and gases
  • Others: 
    • Any product missing the serial number or UPC
    • Grocery products
    • An item with a special restriction 
    • Live insects
    • Some jewelry orders
    • Some health and personal care orders
  • Damaged items: Items that arrived defective and damaged are eligible for a return or replacement. If a return and replacement order is unavailable, you can contact the Amazon help center directly.

In addition, if you want more clarity and details on how to return the item you are holding, you can check Amazon’s return policy on the product page and can contact Amazon Customer Service.

Steps To Return Amazon Gift

Visit Amazon Account

The first step is to log in to your Amazon account. If you don’t have an account, create one now. Visit the Amazon return center and check the return eligibility criteria for your item. The purpose of creating an account is to facilitate Amazon to refund the value of the gift in the form of an Amazon gift card.

Locate Your Gift ID No. On Amazon

The second step is to provide a 17-digit order number. The purpose is to inform Amazon about the exact order you made. Usually, the order number is mentioned on your package, but if you are the one who received the order, you can get the order number from the Amazon Call center by using a tracking number.

Moreover, contact the sender if you cannot get the tracking number or order number. They will get in touch with Amazon on your behalf. The tracking and order numbers are essential to returning a gift on Amazon.

Mention The Reason For Returning An Amazon Gift

Select the best option for returning an amazon gift. There will be a drop-down menu to select the best option that matches your reason to return. 

If you purchase an item from third-party vendors on Amazon, it is necessary to connect them within 14 days. After marking an order for return, they will look at the shipping date before authorizing.

Once you do this procedure, the next step is to drop your gift for return.

Print Return Label

At this stage, you need to print the label to attach to your gift before returning it to Amazon. The print label will be available in pdf form. Follow the instruction for connecting the return label to the package. 

For physical drop, Amazon has created thousands of drop-off locations for customers to entertain while shopping through Amazon. These drop-off locations are:

  • Amazon Hub Locker and Amazon Hub Locker+ location
  • Whole food market
  • Kohl’s
  • UPS stores

If you drop your gift item in one of these stores, you do not need packaging. You can drop it there without packaging. If these location does not work, you can return through shipping.

Package The Item And Send It Back

If you are returning more than one item, you must pack these items individually. Later on, you can gather them in one big package. Remember to place the authorized labels received from amazon. It helps them to sort out each article. 

Amazon policy states that the returned item should be in the same condition as when received and packaged in a way that is not damaged in shipping.

More Ways To Return Amazon Gift

Amazon has introduced a more convenient way to return unwanted, defective gifts for customers. With this policy, you do not need to worry about stuff like packaging and where to ship. You can return a gift with a no-box and label-free return option. 

To make purchasing easy and convenient for customers, Amazon has introduced thousands of drop-off locations and extended the time limit for returns to facilitate the customer to think about whether to retain a gift or return it. 

So, here is the list of drop-off locations where you can return Amazon gifts.

Amazon’s Physical Retail Locations

According to Amazon’s return policy, you can return an unwanted gift or damaged item to Amazon’s physical retail locations. The maximum number of days to return the item is 30 days. You can visit Amazon Books, Amazon 4-Star, Amazon Grocery Store, and Amazon Go Store. Show the QR code you received after purchasing or a 17-digit code number to return a package. In these stores, you can return a gift without any box or label but in the manufacturer’s packaging. 

Amazon Hub Locker 

 Return your unwanted gift or damaged item to Amazon Hub Locker if you are eligible according to location as per Amazon Return Policy. After selecting the location of the nearest Amazon Hub Locker, initiate a return in your orders. You will create a return QR code, and the Amazon help center will send you an email with a QR code and further instructions. After reaching Amazon Hub Locker, show your QR code to the amazon counter associate. After scanning the QR code, the counter associate will accept the return and will keep your return in a polyethylene bag. If your item is hazardous, please note that you must ensure it is packaged safely before reaching the Amazon Hub Locker because they do not provide any packaging.

After handing over your gift item to Amazon Hub Locker, track your order

Whole Foods Market

The whole food market is more convenient for returning a gift because these are more common than in Amazon stores. You can return a gift by showing a gift receipt, and you will get a return in the form of a gift card. If you have used coupons to buy a gift card, you will be able to return that amount more than a coupon value. 

To return a gift at Whole Foods Market, there is no need to wrap it with a return label. You can directly pursue the desk office and show the return label. The desk helper will scan it and hand you a gift card.


As per the report of scrapehero, Kohl’s has 1157 stores in 49 states to drop off the gift. Its brick-and-mortar location enables it to be an easy place to return items. There is no need to label the gift item. You only need to see the kohl location from your amazon account. Go there with your gift item, scan it, and get your refund as a gift card.

UPS Stores

You can bring a printed return label and drop it off at the UPS store to make the return easy. Amazon has 4,700 UPS stores nationwide where you can return a gift by showing a QR code without a box or return shipping label. 



Q#1 How do I return an amazon gift without a receipt?

If you do not have an amazon gift receipt, you must complete the return procedure quickly. Trying within 30 days may lead the company to access your transactions in their records. If you don’t have a gift receipt, you have to show your ID to return an amazon gift.

Q#2 Can I return a gift for a refund?

You can get a refund of your amazon gift return item if it is broken or faulty. Many stores refund the amount in the face of gift cards if the receiver makes a complaint. However, you can return an amazon gift without a gift receipt.

Q#3 Where is the order number on the Amazon gift receipt?

You can have the order number on your amazon gift packaging. You can also have the order number in the email you receive from amazon, and even if you do not have the email, you can ask your sender to provide you with the order number. 

Final Thoughts

When it comes to festive holidays, you may face a bombardment of unwanted gifts, but it does not mean you should keep these gifts in your stores. However, you can return an amazon gift following the above steps without the sender knowing. But if you’re considering returning, make sure to hurry while returning because there is limited time available to return an amazon gift.

Moreover, if the gift item costs up to $2000, you will get a refund in the face of a gift card which you can use later to buy something you like. And if the gift cost is above $2000, Amazon will return the amount to the sender.



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